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Managing the Risk of Workplace Violence to Healthcare and Community Service Providers

Appendix 6: Sample Policies adapted from the Austin Hospital (NSW) Policies

Policy on Support for Staff Injured or Assaulted at Work

Overview

The employer will assist and support staff members who have been injured or assaulted during the course of their employment.

Objective

To ensure staff are provided with appropriate medical assistance, relevant support following assault or injury and defusing/debriefing as required.

Scope

Policy covers all staff at all sites.

Reference

Developed by the OH&S department in Conjunction with the Aggression Management Committee.

Policy

Where a staff member has been injured during the course of their employment, it shall be the responsibility of their manager or of the most senior management representative available to take reasonable steps to ensure the care and welfare of the employee.

If an employees injuries are of such a nature that they do not require urgent medical attention (ambulance or Respond Code Blue), they will be assisted as follows:

  • Offered to be accompanied when going to Emergency Department (ED) for assessment of their injury.
  • If attention is not provided in ED within one and a half-hours, staff are to be offered the option of going to a Medical Clinic of their choosing. ED will facilitate an off-site appointment if desired.
  • If injury assessment is to be undertaken by a Medical Clinic, to be offered transport to the Medical Clinic.
  • To be offered to be accompanied in visiting the Medical Clinic.
  • To be offered assistance in getting home, if assistance is required.
  • To be offered defusing and debriefing.

Where an employee suffers more severe injury requiring the calling for an ambulance or activation of Respond Blue; either their manager or the most senior management representative available, will initiate the most appropriate action. That is they will dial 7777 and activate Respond Blue or request ambulance attendance.