Managing the Risk of Workplace Violence to Healthcare and Community Service Providers
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Appendix 4: Workplace Violence - Risk Assessment Form and Samples
Example 1: Care of the Elderly Unit
Section 1: Context Appendix 4: — setting the scene
| Location: Hillside General Hospital | Division: Care of the Elderly Unit |
|---|---|
| Area/Activity/Person: Mr Patient is currently in Bay 2 and is experiencing increasing terms of confusion and shortness of breath. During these occasions, Mr Patient has shown a strong desire to leave the ward, attacking staff who try and direct him to stay. Note – Mr Patient was a regular smoker prior to admission. Mr Patient wears a hearing aid in each ear as a calming measure, however, he is unable to hear or lip read. | |
Section 2: Identifying Hazards — what can go wrong and who will be affected
| Hazard | Something with the potential to cause harm | Persons at risk [√] |
|---|---|---|
| A | Communication difficulties, leading to frustration; due to hearing deficit and his inability to lip read. | S [ ] V [ ] P [√] O [ ] |
| B | Absconding from the unit – possibly through lack of comprehension of the treatment being given. | S [ ] V [ ] P [√] O [ ] |
| C | Acute aggression towards staff who attempt to prevent patient leaving the ward. | S [√] V [ ] P [ ] O [ ] |
| D | Nicotine withdrawal resulting in adverse effects to the patient’s stability and aggressive tendencies to staff. | S [√] V [ ] P [ ] O [ ] |
S = staff; V = Visitor, P = Patient; O = Other
Section 3: Existing Control Measures —what practical steps are already in place
| Hazard | Existing Control Measures |
|---|---|
| All | No control measures have been introduced at this time |
Section 4: Evaluating risk — not ‘worse case scenario’; takes into account existing controls
| Hazard | Consequence ( 1 – 5 ) | X | Likelihood (1 – 5 ) | = | Risk Rating (1 – 25 ) |
|---|---|---|---|---|---|
| A | 2 | X | 4 | = | 8 |
| B | 3 | X | 2 | = | 6 |
| C | 2 | X | 2 | = | 4 |
| D | 2 | X | 3 | = | 6 |
Section 5: Risk prioritised action plan - applying the hierarchy of controls:
E=eliminate I=isolate M=minimise
| Hazard | E /I/ M | Practicable Steps required to further control risk | Responsibility |
|---|---|---|---|
| A+ B | M | As Mr Patient can read and write the most appropriate form of communication is through the use of note-pad and pen. Oral communication should not be used as this aggravates Mr Patient. |
Ward matron |
| A+B | M | Attending employees including doctors, porters, nurses, x-ray staff need to be aware of Mr Patient’s specific communication needs. On leaving the ward a pad and pen must accompany Mr Patient. | Ward matron |
| A+B+C | I | Do not prevent Mr Patient leaving the ward. Ensure at least one employee accompanies Mr Patient, bringing with them his pad and pen to ensure effective communications | All ward staff made aware at handover. |
| B | M | Consult with Mr Patient’s wife to ascertain specific triggers for his aggression and suggested controls that can be implemented – ensure the findings are used to inform the review of this assessment | Division manager and ward matron. |
| D | E | The hospital ward is a ‘no smoking’ area. The use of nicotine patches during Mr Patient’s inpatient stay should be communicated with him and trialled with his agreement. Remember to change the patches as per manufacturer’s instructions. | Mr Patient’s doctor. |
Section 6: Further Information: cross-sector safety responsibilities
| Who is responsible for local monitoring?: Ward matron |
| Is further competent (clinical risk, manual handling) advice required? Yes / No Comments: Rehab team |
| Do third parties (agencies) require a copy of this risk assessment for their safety? Yes / No Comments: When attending other internal departments. |
Section 7: Assessment Sign-Off – assessment monitoring responsibilities
| Assessor’s name: Mrs Ward assessor |
| Date of assessment: 10 September 2005 |
| Assessor’s signature: |
| Review: (tick one) daily weekly monthly yearly |
| Reassessment date: 11 October 2005 |
| Manager’s signature: |
